Please take a moment to review the following information
Office Hours & Rates
Office Hours are by Appointment Only
REMINDER: DUE TO MY OFFICE SUITE BEING DESTROYED BY EARTHQUAKE ON NOVEMBER 30TH, I CANNOT TAKE ON ANY NEW CLIENTS AT THIS TIME, I TRULY APOLOGIZE FOR THIS INCONVENIENCE.
IF YOU WOULD LIKE TO BE PLACED ON MY WAITING LIST, OR NEED HELP WITH A LOCAL REFERRAL, PLEASE CALL AND LEAVE ME A MESSAGE, I’M HAPPY TO HELP.
My temporary hours are:
at Natural Family Health 13036 Old Glenn Hwy Unit C Eagle River, AK
Tuesday: 10:00am – 5:00pm
Thursday: 10:00am – 5:00pm
Friday: 10:00am – 5:00pm
Sat & Sun: Closed[/x_columnize]
The easy ways to request an appointment with me:
Call my office at 907 694 2314, due to the earthquake, you will be forwarded to my cellphone where you may leave a voicemail, thank you.
Email me at [email protected]
Click on the Contact link and send me a appointment request through my website.
Please note it may take me a couple of days to get back with you, if you do not hear from me within three days, please feel free to call or email again, sometimes I don’t hear phone numbers correctly or emails go to junk mail. Thank you!
Please contact me for my current rate schedule. I can assure you my rates are consistent with my years of clinical experience, LMFT, LPC standards, and my Alaskan colleagues. This is reviewed every 3 years with my billing agency (as most practioners and agencies) to make sure I am maintaining a current and competitive fee schedule. I do accept clients who prefer to pay out of pocket rather than use insurance benefits and that rate can be negotiated.
In addition, I always keep a certain number of appointments open for clients who have a financal need to be seen at a reduced rate (sliding scale) however these appointments do fill up quickly. If you have a situation that you believe may fit this need, please don’t hesitate to discuss this with me. I’m happy to try and find a way to work with you.
If I’m not able to offer you an appointment as soon as you hope for, you may need to be placed on a waiting list, or I will help you locate another counselor/agency who may have the availability to see you sooner. I am truly happy to help facilitate this if I cannot help you, all people, regardless of their financial abilities have a right to have their needs be met in a timely manner.
Important Forms to Bring to your First Session (also available in the waiting room)
Preferred Provider for Tricare, Blue Cross/Blue Shield, and Aetna. If you owe a copayment, it will be collected on the day of your session. Other arrangements can be made if needed.
Please note that I can bill any insurance whether I am a preferred provider or not.
As a courtesy to you, I will bill your insurance company through my billing company. Payment plans can be made if necessary. It is my philosophy that financial situations should never get in the way of getting help, so please just speak with me and we can work out a variety of arrangements to get you help.
Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by callling your insurance carrier prior to your first visit and asking the following questions, if you need help with this, my billing company is happy to assist.
Questions for Your Insurance Company
Do I have mental/behavioral health benefits?
Is my provider an In-Network provider? That’s me, Laura E. Patin LMFT, LPC
What is my annual deductible and has it been met?
How many sessions per calendar year does my plan cover?
How much does my plan cover for an out-of-network provider?
How much is the copayment that I will pay to Laura Patin each session?
What is the coverage amount per therapy session?
Do I need to have my counselor (Laura Patin) get a referral from my primary care physician so that my counseling sessions are covered by insurance?
Reduced fee services are available on a case by case basis for fee for service clients to be determined by Laura Patin LMFT, LPC
Self Pay Clients
Clients who wish to pay out of pocket for their counseling are most welcome. Please inquire about the fee for service option.
Cash, check, and all major credit cards accepted for payment.
Appointment times are very important to keep, both for your treatment and others. I work hard to keep appointments starting and finishing on time to be courteous to you and the next client. Of course emergencies arise but because both of our time is valuable, I have a firm cancellation and no show policy (barring emergencies). I like to give clients One No-Show/Late Cancellation Courtesy Exemption. After the first time, If you do not show up for your scheduled appointment, or cancel with less than 24 hours notification (via email or phone), you will be required to pay a $125.00 fee at the beginning of your next scheduled appointment, this is always difficult, but it’s a reminder that your confirmed time slot is valuable and it’s important to let me know (barring emergencies) that you are going to have to cancel in a timely manner, This is also customary with others in my profession. This fee is not billable to insurance companies so therefore, it is your responsibility.
Confidentiality & Private Policy
The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.
Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately.
If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim.
If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.